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TSB fined £11m by FCA for mistreating customers

  • Writer: Marcel Shackleton
    Marcel Shackleton
  • Oct 10, 2024
  • 1 min read

TSB’s “woeful systems and controls” exposed struggling clients to risk of harm


TSB have been fined £11 million by the FCA for having “inadequate processes” between 2014 and 2020.


TSB told one borrower not to buy clothes or school meals for their children when at risk of missing repayments.


Apparently sufficient controls were not in place to ensure that borrowers were borrowing amounts that they could realistically afford.


TSB is owned by Spanish bank Sabadell, which is the current target of a hostile takeover bid by bigger rivals BBVA.


The current takeover speculation has raised questions over the future of TSB.



See an advert for the UK Investment Agency’s latest promotion on ukia.uk/ukia, a government-backed EIS growth position raising capital now with conservative projections of 300%-500% (capital at risk) some details below, more on page:



 
 
 

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IF YOU ARE AN INVESTOR THEN PLEASE READ TO THE BOTTOM OF THE PAGE.

 

The UK Investment Agency

 

If you have assets of £250,000 or an annual income of £100,000 then you are recognised officially by the government as a High Net Worth Individual (HNWI). This means that you qualify for our services and we urge you to engage with us. We believe we offer a service to rival the best in the market in our niche area.

 

Register with us and certify yourself as a HNWI by clicking the link below and completing the simple online form. This has been worded and created by the government especially for our market.

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www.ukia.uk/hnwi

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You will be contacted by a broker and sent some information that the broker will discuss.

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The UK Investment Agency and YOU

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The UK Investment Agency represents a small,specialist team. Each member has decades of market experience, either in trading City investments to High Net Worth Individuals or in brokering the deals in the first place, or both. 

 

We believe we offer an important and necessary option for High Net Worth Individuals’ investment strategies and we are aware that many eligible investors don’t realise why.

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Our aim is to utilise our market-leading expertise to expand a valuable brand that represents a “Best Practice” approach to all areas of its business model.

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We are looking, to promote our offers and services to a larger percentage of the UK’s High Net Worth Individuals and we aim to become well known among UK’ HNWIs.

 

The government has only been supporting private equity investments for HNWIs for thirty years so we are among the most experienced operators in the market, having specialised for decades.

 

We expect to breathe life into a section of the UK’s investors who are eligible for proper City investments but just don’t know it.

 

The government hides these vehicles from the average citizen but has spent much time and attention legally structuring and protecting them exclusively for HNWIs who the government then often strongly incentivises to invest in them. They are therefore definitely not “bad”. But they are “high-risk” and restricted to HNWIs.

 

We have found that most HNWIs don’t even know that they are High Net Worth Individuals officially in the government’s eyes, or what it means or what it unlocks for them.

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We have also found over the years that most HNWIs expect the qualifying threshold for wealth to be far higher than it actually is when they first hear the term. Most are genuinely surprised that it applies to them. There is a large number.of unsuspecting HNWIs that have access to the City by law.

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We believe it is unfortunate that so many eligible investors aren’t given the opportunity to even know about something that appeals to such a large proportion of them. We know this to be true from extensive experience.

 

The City is full of serious investment activity. Those vehicles which are packaged to target High Net Worth Individuals have taken the considerable time and expense to have a product and all promotional material prepared by legal firms which adhere to strict laws.

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Investment vehicles which are prepared for HNWIs are always illiquid, meaning they are not listed on the market and therefore not regulated. Therefore we cannot be regulated for our activities.

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Our activities however are covered in detail in law in the Financial Services and Markets Act (FSMA), as are the rules for companies and for their financial promotions if they’re not regulated.

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Our products, market and marketing are covered so thoroughly in FSMA because although they are not regulated, the products themselves ARE recognised investment vehicles and have been given thorough legal attention.

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This legal structure doesn’t exist for most other types of unregulated investment vehicles as they are often not even recognised as legitimate investment vehicles at all and therefore have no governance.

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Our investment vehicles are recognised as such and therefore have legal structure.

 

There is no regulator but there are compliance specialists because instead of a regulator there are detailed laws and specialist lawyers to navigate them. It’s not an area left open to interpretation. If you aren’t an expert then you will most likely break the law if structuring or promoting a product and it can’t be hidden if you are actively raising capital.

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We’ve found that many investors are concerned about a product being “real” if it is not regulated, but for private equity professionals it’s a very different reality. Mistakes are serious crimes. There is control. This is why government schemes actually pay HNWIs to invest in these products. They are genuine and fair.

 

The risk is very real, but so is the potential. That’s where your judgement comes into play.

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Every High Net Worth Individual should review our offers and take them seriously. Many have been doing so for years.

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We process a never-ending list of HNWIs who simply aren’t aware what they qualify for and we find that many have a healthy appetite for risk and growth investing and are interested in knowing what we’re working on.

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Would you like to know?

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Is it reasonable to investigate?

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Our marketing campaign is part of our current expansion to connect with these HNWIs, possibly like yourself if you’re an investor who is visiting our website for the first time.​

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New business campaigns are costly, take specialist resources and are easy to mismanage.

 

We are experts at these market activities and have built a bespoke process to handle marketing responses.

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This involves a combination of reading material which we provide and accompanying presentations from a broker. We aim for our investors to be fully informed.

 

We qualify, educate and look to trade with new investors in a week. We work hard doing this.

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There is no commitment made by any investor until or unless they decide to transfer funds to settle a trade.

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You can take a serious look without being committed. If you trade it will be because you are happy to. You are free to choose not to, so we hope interested HNWIs will go through our introductory process with an open mind and under no unnecessary pressure.

 

Decisions are sometimes time-sensitive in our market, so we are attracting efficient investors by simply replicating market conditions and setting a decision deadline at the end of each week in our introductory process for all our new leads.

 

This is necessary in order to process all this new investor data diligently, professionally, thoroughly and profitably.

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We most certainly do not “pressure-sell” and most investment decisions with us aren’t rushed. Therefore if we were simply too quick for you but you are interested then send an email to us and you will be processed by management instead of the new business team who are busy with back-to-back appointments all week handling the responses to our campaign.

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ONLY TRADE IF YOU ARE COMFORTABLE.

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These products offer the potential for the highest returns in the market but are classified high-risk. There is no cover from the Financial Services Compensation Scheme (FSCS).

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No-one is allowed to advise you to invest in these products. The law clearly ensures that investors participate of their own accord and are therefore fully responsible for that decision if they invest.

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This is why we must do a thorough job of presenting the whole scenario fairly to each new investor, so that they can make a fully-informed AND FULLY INDEPENDENT decision.

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If you are one of our new, interested HNWIs being processed now then we hope to welcome you to our community of investors once your broker has made their presentations to you.

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We hope you enjoy trading with us.

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Welcome to the UK Investment Agency.

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WEBSITE RISK WARNING

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Investors should be aware that there are risks in all corporate investing. Reliance on financial promotions for the purpose of engaging in any investment activity may expose an individual to a significant risk of losing all of the property or other assets invested. If you are in any doubt about the contents of anything in this website, you should contact your stockbroker, solicitor, accountant, bank manager or other professional adviser authorised under the Financial Services and Markets Act 2000, who specialises in advising on investment in bonds, shares and other securities, including unlisted securities. The UK Investment Agency (UKIA) is not regulated by the Financial Conduct Authority. Investors will NOT have the benefit of the Financial Services Compensation Scheme and may not have access to the UK Financial Ombudsman Service from these promotions. YOUR CAPITAL IS AT RISK.

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INVESTMENT RISK WARNING

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Investment opportunities available via UKIA are exclusively targeted at exempt investors who are experienced, knowledgeable and sophisticated enough to sufficiently understand the risks involved and who are able to make their own decisions about the suitability of those investment opportunities. All investors should seek independent professional investment and tax advice before deciding to invest.

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Any historic performance of investment opportunities is NOT a guide or guarantee for future performance and any projections of future performance are not guaranteed. All investment opportunities available via UKIA affiliates are NOT regulated by the Financial Conduct Authority (FCA) and you will NOT have access to Financial Services Compensation Scheme (FSCS) and may not have access to the Financial Ombudsman Service (FOS).

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PRIVACY POLICY

 

UKIA is committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We have always had a robust and effective data protection program in place which complies with existing law and abides by the data protection principles. However, we recognise our obligations in updating and expanding this program to meet the demands of data compliance.

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The Personal Information We Collect, and Why We Collect​ Information you give us

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This is information about you that you provide to us by filling in forms or by corresponding with us by phone, electronic mail or otherwise. It may include basic personal information such as your name, address, e-mail address, phone number, title, and company.

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UKIA may request more sensitive information from you such as financial information, social security and other government identification numbers where it is appropriate or necessary for conducting business.

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Information We Collect About You

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UKIA may also supplement the personal information you provide with information we receive from third parties, including our business partners, contractors, analytics and other service providers. In order to be compliant with statutory regulation we need to carry out Know Your Client checks. We use third parties to perform the checks and keep confirmation on our permanent file to be provided as evidence that we have carried out the necessary procedures, and have considered the risk assessment, as proof of our compliance with legislation. We have robust procedures and safeguarding measures in place to secure, encrypt and maintain the integrity of the data.

 

We process the personal data for certain legitimate reasons, among other things, to help us improve the overall accuracy of the information and its completeness, to help us better tailor our interactions with you, and to help us identity and prevent fraud.

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How We Use Your Personal Information​

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UKIA uses, stores and processes the personal information we collect to provide you with: information, products and services which you request from us; details of similar products or services which you have already requested; for the prevention of financial crime; and to monitor and improve our existing services.

 

When you contact UKIA we may keep a record of your communication to help solve any issues that you might face. Depending on the country in which you live, your information may be retained for a reasonable time for use in future contact with you, or for future improvements to our services. 

 

UKIA may also use or disclose your personal information when we believe, in good faith, that such use or disclosure is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements, or (iii) protect the rights, property or safety of UKIA, UKIA clients, or others. UKIA reserves the right to transfer and disclose your information on an anonymised basis if UKIA becomes involved in a business divestiture, change of control, sale, merger, or acquisition of all or a part of its business.

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How We Share Your Personal Information​

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UKIA may share personal information we collect about you with our affiliates, business partners, service providers, subsidiaries, vendors, consultants and other service providers to perform work on our behalf. The information may be shared with third parties to offer or provide related services according agreements signed with UKIA.

 

UKIA may share your information in response to a request for information, if upon review, we determine that disclosure is in accordance with, or required by, any applicable law, regulation or legal process.

 

We may share your information if we determine that your actions are inconsistent with our user agreements or policies, or if we must protect the rights, property and safety of UKIA or others.

 

UKIA may share your personal information in connection with or during negotiations of any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.  

 

Whenever we share your data with anyone other than a we will only do so after satisfying ourselves that there is a legitimate reason for doing so and except in the case of governmental or regulatory organisations over which we have no control, that the persons with whom we have shared your data have appropriate controls over your data.

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International Data Transfers​

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In the situations when UKIA stores or transfers personal information outside the UK, we have robust procedures and safeguarding measures in place to secure, encrypt and maintain the integrity of the data. Our procedures include a continual review of binding corporate rules; standard data protection clauses or approved codes of conduct. We carry out strict due diligence checks with all recipients of personal data to assess and verify that they have appropriate safeguards in place to protect the information, ensure enforceable data subject rights and have effective legal remedies for data subjects where applicable.

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How We Protect Your Personal Information​

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The security of your personal information is important to us. We use reasonable physical, electronic and procedural safeguards to protect the personal information we collect. UKIA uses reasonable measures to safeguard personally identifiable information from loss, theft, misuse, alteration and unauthorised access or destruction. In addition, we maintain appropriate physical, electronic, and procedural safeguards to protect your personal data, including:

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i) Restricting access to personal data to our employees or service providers on a “need to know” basis; 

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ii) Enforcing policies and procedures for our employees in their handling of personal data; and

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iii) Using technologies designed to safeguard data during its transmission, such as SSL encryption for the data you provide and using appropriate security to safeguard the data that we have received. 

 

UKIA also employs industry-standard measures and processes for detecting and responding to inappropriate attempts to breach our systems.There is, however, no method of transmission over the Internet, or method of electronic storage that can be 100% secure. Therefore, UKIA cannot guarantee the absolute security of your information. The internet by its nature is a public forum, and we encourage you to use caution when disclosing information online. Often, you are in the best situation to protect yourself online. Individuals are responsible for protecting their own usernames and passwords from third party access, and for selecting passwords that are secure.

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How We Monitor and Enforce​

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UKIA regularly reviews our compliance with our Privacy Notice. If we receive formal written complaints, we will follow up with the person making the complaint. We work with the appropriate regulatory authorities to resolve any complaints that cannot be resolved directly.

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Your Rights

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Right to be informed

 

Customers have the right to be informed about the collection and use of their personal data.  This is achieved by means of this Privacy Notice.

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Right of Access

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You have the right to access and review the personal data stored by us to confirm its accuracy and if necessary you may request that personal data is updated if it is inaccurate. You may also request that certain personal data be deleted from our files. 

 

UKIA will make reasonable efforts to comply with such requests within 30 days period and free of charge, unless such requests are prohibited by law, or there is a legitimate business purpose to retain personal data. We reserve the right to verify your identity before any request to update or delete your personal data is processed by us. Please direct any questions about your personal data to our data protection officer using the contact details set out in this notice by sending subject access request form.

 

Right of Rectification

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You have the right to require us to rectify any errors in the data we hold about you.

 

Right to Erasure (right to be forgotten)

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This right is not an absolute right and if you request the right to erasure and we are not able to fully comply with your request we will inform you of the reasons why we are not able to fully comply.

 

Right to Data Portability

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You have the right to ask us to collect all the data you hold about them and transfer it to a new provider in a machine-readable form.  We do not think this will be applicable for the types of data that we hold.

 

Right to Restrict Processing​

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You have the right to ask us not to process your data/object to:

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i) Processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);

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ii) Direct marketing (including profiling); or

iii) Processing for purposes of scientific/historical research and statistics.

 

If you exercise this right, we will stop processing the personal data unless:

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i) We can demonstrate compelling legitimate grounds for the processing, which override the interests, rights and freedoms of the individual; or

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ii) The processing is for the establishment, exercise or defence of legal claims.

 

Right to Object

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You have the right to object to the processing of your personal data in certain circumstances.  You have the absolute right to stop your data being used for direct marketing.

 

Rights Related to Automated Decision-Making Including Profiling

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This is not applicable as we do not engage in these activities.

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Complaints​

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If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).

 

Changes to this Privacy Notice​

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UKIA reserves the right to update or amend this privacy notice at any time, including where UKIA intends to further process your personal information for a purpose other than that for which the personal information was collected or where we intend to process new types of personal information. We will issue you with a new privacy notice when we make significant updates tor amendments. We may also notify you about the processing of your personal information in other ways.

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© 2024 The UK Investment Agency (UKIA) www.ukia.uk

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